Accelerating Salesforce Adoption of Process, Applications, & Capabilities

Accelerating Salesforce Adoption of Process, Applications, & Capabilities

Accelerating Salesforce Adoption of Process, Applications, & Capabilities

Join us to learn how you can accelerate user adoption of Salesforce within your organization and gain the ability to effectively communicate with users directly from within the Salesforce1 Platform. Cognizant will demonstrate how to improve all facets of Salesforce applications usage using KnowledgeNow (KN), a communication platform from Cloud Coaching International.

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5 Reasons SMS is a Smart Channel for Great Customer Experiences

As SMS continues to be a popular channel in daily communications, its role in customer experience is more important than ever. According to a SinglePoint report, SMS open rates exceed 99%, making it a highly reliable channel for customer engagement. Consequently, more and more brands are embracing SMS as an ideal channel for delivering great customer service and launching effective...
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