Accelerating Salesforce Adoption of Process, Applications, & Capabilities

Accelerating Salesforce Adoption of Process, Applications, & Capabilities

Accelerating Salesforce Adoption of Process, Applications, & Capabilities

Join us to learn how you can accelerate user adoption of Salesforce within your organization and gain the ability to effectively communicate with users directly from within the Salesforce1 Platform. Cognizant will demonstrate how to improve all facets of Salesforce applications usage using KnowledgeNow (KN), a communication platform from Cloud Coaching International.

By Vocalcom

Differentiating Video for More Targeted Customer Engagement

It’s time for everyone in your call center to put that comb through their hair one more time, tighten ties and fix smiles: Lights, Camera, Action! Video is becoming a big part of the call center experience. According to a recent study by Forrester Research, the forecasted CAGR for overall online video ad spending will be 18.83 percent from 2013...
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