Accelerating Salesforce Adoption of Process, Applications, & Capabilities

Accelerating Salesforce Adoption of Process, Applications, & Capabilities

Accelerating Salesforce Adoption of Process, Applications, & Capabilities

Join us to learn how you can accelerate user adoption of Salesforce within your organization and gain the ability to effectively communicate with users directly from within the Salesforce1 Platform. Cognizant will demonstrate how to improve all facets of Salesforce applications usage using KnowledgeNow (KN), a communication platform from Cloud Coaching International.

By Vocalcom

Teaching Compassion to Achieve Satisfactory Call Resolution

There’s nothing that calms an upset customer more than genuine compassion. For instance, “I’m so sorry that happened to you” or “I apologize, let me take care of that for you” can oftentimes be the remedy to a fuming person on the other end of the line. Call center reps must have a thick skin because they deal with rejection...
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