Affordable Care Act: Competing for Customers

Affordable Care Act: Competing for Customers

Affordable Care Act: Competing for Customers

Insurers that traditionally considered employers and physicians as their customers will now need to compete for consumers' business as well. Is your organization prepared to compete? What are the key factors to consider? Sponsored by TeleTech.

By Vocalcom

5 Ways Live Chat Accelerates Sales and Customer Satisfaction

Customer service and sales have taken on new forms in modern times with the rise of omnichannel business practices, and customer channel preferences are constantly shifting. Social media engagement may seem the dominant trend in customer service these days, but live chat continues to prove its significance as an on-demand channel. Econsultancy reported that live chat has the highest satisfaction...
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