Age of Experience

Age of Experience

Age of Experience

Trends Reshaping the Future of Customer Service How is the Customer Relations industry responding in 2015 to continued pressure on cost, expectation for higher quality, rising complexity, and decreasing cycle-time to respond to clients? The Age of Experience Trends Report answers these questions and more, addressing the drivers of trends we are observing – evolving channels and customer experience expectations – and provides insight into methods for addressing the customer relationship evolution.

By Vocalcom

Engaging Both Customers and Employees Using Social Media

As the cloud contact center market grows, so do the other areas of online presence that surround it. Namely, social media sites have long passed the point of being considered a fleeting fad. Now, social platforms are being integrated into everything about end user’s lives, from how they interact with their phones to how they shop to how they interact...
View Full Article