Age of Experience

Age of Experience

Age of Experience

Trends Reshaping the Future of Customer Service How is the Customer Relations industry responding in 2015 to continued pressure on cost, expectation for higher quality, rising complexity, and decreasing cycle-time to respond to clients? The Age of Experience Trends Report answers these questions and more, addressing the drivers of trends we are observing – evolving channels and customer experience expectations – and provides insight into methods for addressing the customer relationship evolution.

By Vocalcom

Hosted Predictive Dialer: Revolutionizing a Revolution

The telephone created a revolution when it burst onto the scene in the 1870s, and nowadays, a second revolution seems to be upon us with the rise of hosted predictive dialers. You may be wondering how this technology is changing the communications game, and, more importantly, how your business can take part. Allow us to help enlighten you. 1)      Responsiveness...
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