Age of Experience

Age of Experience

Age of Experience

Trends Reshaping the Future of Customer Service How is the Customer Relations industry responding in 2015 to continued pressure on cost, expectation for higher quality, rising complexity, and decreasing cycle-time to respond to clients? The Age of Experience Trends Report answers these questions and more, addressing the drivers of trends we are observing – evolving channels and customer experience expectations – and provides insight into methods for addressing the customer relationship evolution.

By Vocalcom

Respecting Your Business' Past, Projecting its Future

Salesforce CEO Mark Benioff recently spoke at TechCrunch Disrupt San Francisco about his relationship with Apple founder Steve. “There would be no Salesforce.com without Steve Jobs,” Benioff infamously said at the event. “Many things we created in our company he was the inspiration for, and guided us to.” Benioff’s insightful comments point to Salesforce’s own ability to innovate and see...
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