Allen Stone partners with Microsoft on Evolution of An Artist

Allen Stone partners with Microsoft on Evolution of An Artist

Allen Stone partners with Microsoft on Evolution of An Artist

Allen Stone is partnering with Microsoft to reflect on his journey to success in an “Evolution of An Artist” concert series. The unique series will recreate Allen’s rise as a live performer in Seattle’s music scene. Learn more: http://www.allenstone.com/

By Vocalcom

5 Steps for Improving First Contact Resolution

When customers reach out to contact center agents for support, they are looking for quick and efficient answers. While agents normally strive to deliver the best service possible with first contact resolution, or FCR, there are a number of methods and behaviors extending beyond an agent's interaction with a customer that can improve the overall experience for agents and customers...
View Full Article