Allocating To Meet Your Customers' Digital Demands

Allocating To Meet Your Customers' Digital Demands

Allocating To Meet Your Customers' Digital Demands

Lithium's Katy Keim keynoting at Forrester's Forum for eBusiness & Channel Strategy Professionals while arguing that clients are becoming more demanding because of access to technology but companies need to move faster to allocate the budget to meet these customers' demands.

By Vocalcom

Social Media and Your Contact Center: What You Need to Know

Whether contact center managers like it or not, social media is becoming a huge part of what every contact center needs to utilize in order to be successful. More statistical evidence is showing just how important social media continues to be; 81 percent of survey respondents noted that their friends’ social media posts directly influence their purchase decisions, for instance....
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