American Airlines' Social Service Soars

American Airlines' Social Service Soars

American Airlines' Social Service Soars

Social service is rapidly becoming a mainstream channel for serving and engaging customers. Join us live to hear special guest Annette Hernandez, manager of social customer service at American Airlines, chat with Mila D'Antonio, editor-in-chief at 1to1 Media, about the Airlines' strategy for its dedicated team of social service agents.

By Vocalcom

Social Media Influences Lead Generation by 21 Percent

As we all should be well aware of, effective customer service is no longer limited to phone calls. When it comes to using call center solutions that will not just be effective but profitable, companies should take a good hard look at the role that social media is playing in terms of customer service and call center applications. For example,...
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