An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

The challenge for TalkTalk was to try and understand the reasons customers were calling and then try and get that customer to the right place, first time. Here Eoin talks to us about natural language call steering and the process to getting it right.

By Vocalcom

How the Retail Industry Can Leverage a Unified Digital Call Center

The retail industry encompasses quite a lot of segments – all of which can benefit from the unified digital call center. The retail industry is also notably the most competitive; with thousands of contenders seeking a niche within this expansive market, it’s vital that businesses leverage the power of advanced call center solutions to boost profit and preserve business continuity....
View Full Article