An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

The challenge for TalkTalk was to try and understand the reasons customers were calling and then try and get that customer to the right place, first time. Here Eoin talks to us about natural language call steering and the process to getting it right.

By Vocalcom

Digital Customer Service Could be Your Best Disaster Recovery Plan Yet

Vocalcom is a company that takes tremendous pride in our advancements made to the digital, hosted call center. We hang our hat on offering solutions that not only support mobile and social integration, but also guarantee your business’ uptime. We also know that disasters today are commonplace, and disaster recovery (DR) and business continuity (BC) plans are becoming standard for...
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