An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

An Interview with Eoin Power, Head of Contact Strategy & Insight, TalkTalk

The challenge for TalkTalk was to try and understand the reasons customers were calling and then try and get that customer to the right place, first time. Here Eoin talks to us about natural language call steering and the process to getting it right.

By Vocalcom

Online Chat: Today's Modern Form of Telemarketing Software

Telemarketing firms are striving more than ever to incorporate innovative techniques to transform their sales and engagement strategies. Similarly, telemarketing software has taken a number of evolutionary steps in recent years. Today’s more advanced offerings now include these innovative techniques for making the customer experience exceptional. Let’s take a look at one simple yet effective way to reach customers and...
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