Annie Director Will Gluck on using technology to connect

Annie Director Will Gluck on using technology to connect

Annie Director Will Gluck on using technology to connect

Annie Director Will Gluck on the importance of making connections.

By Vocalcom

It Doesn't Matter Whether the Customer is Always Right - the Customer is Always a Customer

As much as contact center agents can grow weary of difficult customer inquiries – the kind where the customer simply cannot be satisfied by the agent’s responses – customers are equally ambivalent when they reach out to a contact center agent. They’re hoping for the best and worried that they perhaps do not have the proper information that will allow...
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