Anticipation and Acknowledgement: The Psychology of Change

Anticipation and Acknowledgement: The Psychology of Change

Anticipation and Acknowledgement: The Psychology of Change

Forrester analyst David Johnson discusses the importance of anticipating and acknowledging the emotions of employees within an organization. By engaging employees and asking them to voice their opinions companies will be able to begin to anticipate how change will impact an organization. Once the impact of change is understood, employees motivations can be aligned to create a happier and more efficient workforce.

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The Cloud Contact Center: Utilizing UCC

While the cloud contact center is great for providing agents and managers in disparaging locations access to information in an instant, it’s also vital for making sure that such information and data can be used to help expedite the consumer experience. Two tools that work in tandem with the cloud contact center to achieve these objectives are unified communications and...
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