Anticipation and Acknowledgement: The Psychology of Change

Anticipation and Acknowledgement: The Psychology of Change

Anticipation and Acknowledgement: The Psychology of Change

Forrester analyst David Johnson discusses the importance of anticipating and acknowledging the emotions of employees within an organization. By engaging employees and asking them to voice their opinions companies will be able to begin to anticipate how change will impact an organization. Once the impact of change is understood, employees motivations can be aligned to create a happier and more efficient workforce.

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Going Green? Why a Cloud Contact Center is Your Best Bet

Big businesses everywhere are going green, from Bank of America to General Electric to Starbucks to Walmart. Taking the environment into consideration is not only a practical business decision to make, but it proves to be more cost-conscious in the long run. Traditional data centers can waste up to 90 percent of the electricity they pull off the grid. As...
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