Anticipation and Acknowledgement: The Psychology of Change

Anticipation and Acknowledgement: The Psychology of Change

Anticipation and Acknowledgement: The Psychology of Change

Forrester analyst David Johnson discusses the importance of anticipating and acknowledging the emotions of employees within an organization. By engaging employees and asking them to voice their opinions companies will be able to begin to anticipate how change will impact an organization. Once the impact of change is understood, employees motivations can be aligned to create a happier and more efficient workforce.

By Vocalcom

Omnichannel: Wait or Move? 5 Points to Consider

For a few years now, omnichannel has been a key buzzword in the domain of customer experience. From delivering customer service to implementing creative marketing strategies, many brands have embraced omnichannel as the future of customer experience and an essential factor to their business growth. However, with the numerous channels people interact on these days—especially due to the rise of...
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