AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

AOK: How the Market Leader of German Statutory Health Insurance companies benefits from SAP HANA

Hear how SAP HANA enables AOK, the market leader of the Statutory Health Insurance companies in Germany, to analyze and process the huge amounts of data running through its systems on a daily basis to better manage its operations and offer superior services to its customers. For example, AOK was now able to revamp its system of approving and declining home-nursing measures to facilitate easier and simpler working processes for employees. In addition, AOK now is able to better design disease prevention programs to improve and preserve the health of insurance holders.

By Vocalcom

Call Center Week 2013: Multi-Channel Service, the Cloud, and Making One Big Transition

At this year’s 14th Annual Call Center Week 2013, what happens in Vegas certainly doesn’t stay in Vegas. Held in Las Vegas, Nevada from June 10-14, Call Center Week 2013 turned out to be yet another successful venture for the world’s largest industry event. And with the main topics of discussion – multi-channel engagement, cloud call center applications and solutions...
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