Apple - iPhone 6 and iPhone 6 Plus - TV Ad - Duo

Apple - iPhone 6 and iPhone 6 Plus - TV Ad - Duo

Apple - iPhone 6 and iPhone 6 Plus - TV Ad - Duo

The new iPhones are here and their size is just the beginning. http://www.apple.com/iphone-6/?cid=www-us-yt-ip6-duo

By Vocalcom

5 Tips for Achieving First Contact Resolution

While technology fuels a constant evolution in customer service practices, certain customer priorities do not change: A need for quick and in-depth service. For this reason, first contact resolution, or FCR, remains a critical metric for contact centers to monitor. According to the Customer Experience Executive Report by CCW Digital, 70% of customers consider FCR the most important factor when...
View Full Article