Apple Store, Jiefangbei - About the Artists

Apple Store, Jiefangbei - About the Artists

Apple Store, Jiefangbei - About the Artists

Just as the Yangtze and Jialing Rivers come together in Chongqing, we brought together Chongqing-born painter Yangyang Pan and award-winning photographer Navid Baraty to celebrate the opening of the new Apple Store, Jiefangbei. See how their work was inspired by the city itself.

By Vocalcom

7 Ways to Optimize First Call Resolution KPIs

Of all the metrics measured in contact centers to improve customer service, first call resolution, or FCR, remains a frontrunner. Also known in today's omnichannel world as "first contact resolution," the principle of resolving a customer's issue quickly and thoroughly essentially defines great customer experience while further cutting costs and increasing efficiency for contact centers. However, when time is so...
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