AppOrchid at #SAPtd 2014

AppOrchid at #SAPtd 2014

AppOrchid at #SAPtd 2014

In this video AppOrchid's CEO Kumar Krishna explains the capabilities of their artificial intelligence solution on SAP HANA. This video was taken at SAP TechEd && d-code Las Vegas 2014.

By Vocalcom

Customer Service Reps Are No Longer at the Bottom of the Food Chain

Today’s call center solutions have taken agents and heightened them to levels of personalized support that could not be obtained without the addition of technology. However, the technology and its features are only as powerful and capable as the people who are utilizing them. This means that managers must seek out and hire agents who are as tech-savvy as they...
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