Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

In this Take 30 With 1to1 Media webcast, guest speaker Maryellen Abreu, director of global technical support at iRobot, and Tom Hoffman, executive business editor at 1to1 Media, offer advice on how to create a multichannel customer interaction hub, and explain how companies can turn traditional service centers into profit centers.

By Vocalcom

Saving Money with Hermes Cloud

Everyone is talking about the cloud and what it can do for businesses that need to stay connected and remain active and engaged. It’s hard to imagine an industry that can benefit more from the cloud than contact centers. We know you’re always striving to improve your call center – whether it’s strengthening your service strategy, honing your first call...
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