Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

In this Take 30 With 1to1 Media webcast, guest speaker Maryellen Abreu, director of global technical support at iRobot, and Tom Hoffman, executive business editor at 1to1 Media, offer advice on how to create a multichannel customer interaction hub, and explain how companies can turn traditional service centers into profit centers.

By Vocalcom

Differentiating Your Predictive Dialer Options

While the number representing the types of predictive dialers available today is small, the benefits, and most importantly, the differences between each are growing. The predictive dialer dynamically detects when a live contact has been reached, enabling call center representatives to spend more time productively and proactively to close the most sales. Let’s take a look at the two types...
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