Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

Architecting the Multichannel Customer Service Blueprint

In this Take 30 With 1to1 Media webcast, guest speaker Maryellen Abreu, director of global technical support at iRobot, and Tom Hoffman, executive business editor at 1to1 Media, offer advice on how to create a multichannel customer interaction hub, and explain how companies can turn traditional service centers into profit centers.

By Vocalcom

Nobody Likes a Tiresome Telemarketing Campaign

Every day, we hear of telemarketing tragedies involving the abused or overzealous use of telemarketing software for soliciting prospects and making sales. Just do a simple Google Web search and the results will speak for themselves. Of course – as we all know – prospective customers feel disrespected and taken advantage of when this happens. No one likes it when...
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