Avaya Agent for Chrome

Avaya Agent for Chrome

Avaya Agent for Chrome

New Customer Engagement solution from Avaya and Google. Avaya Agent for Chrome. Simple, fast and more secure agents anywhere. Learn more: www.avaya.com/ccefficiency

By Vocalcom

Hot Call Center Topic: Customer Segmentation

The idea of segmenting customers based on qualifying data is important, though it may come with initial reservations. Objectively, your customers may be opposed to being treated differently than others based on certain qualities or metrics; however, at the same time, it’s important to realize that not all customers are created equal. Consider customer demographics, which can better prepare agents...
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