Avaya ANAV

Avaya ANAV

Avaya ANAV

ANAV is a single application that supervisors and managers can use to manage all of the multimodal, multimedia functions of the contact center. Layered onto Avaya Call Management System (CMS), ANAV harvests data from the various Avaya Customer Experience Management solutions to extend their rich functionality and provide greater insight into customer interests, expectations and actions.

By Vocalcom

What Drives Your Contact Center Engagement?

Wouldn’t it be nice if your business could reach out to customers anywhere, anytime and on any device? Due to growing social media and cutting edge technology, this is now very much possible. The Drive is just one of many call center solutions powered by Vocalcom that drives (no pun intended) our promise of delivering exceptional customer service. In a...
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