Avaya ANAV

Avaya ANAV

Avaya ANAV

ANAV is a single application that supervisors and managers can use to manage all of the multimodal, multimedia functions of the contact center. Layered onto Avaya Call Management System (CMS), ANAV harvests data from the various Avaya Customer Experience Management solutions to extend their rich functionality and provide greater insight into customer interests, expectations and actions.

By Vocalcom

Personalized Customer Service Wins Customer Loyalty

In our modern age of digital customer service, customers may engage with brands in more ways than ever before—and at a much faster pace. Omnichannel strategy and the growing presence of self-service options have certainly helped streamline customer service practices, but a question still remains: Will customer service eventually lose the human touch? Many studies show that there’s great power...
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