Avaya ANAV

Avaya ANAV

Avaya ANAV

ANAV is a single application that supervisors and managers can use to manage all of the multimodal, multimedia functions of the contact center. Layered onto Avaya Call Management System (CMS), ANAV harvests data from the various Avaya Customer Experience Management solutions to extend their rich functionality and provide greater insight into customer interests, expectations and actions.

By Vocalcom

Examining the Cost-Effective Nature of Cloud-Based CRM

Top industry analysts continue to report that the customer experience is one of few differentiators that are difficult to imitate. It makes sense, considering how about two-thirds of consumers switched companies in the past year solely due to poor customer service – many times due to dissatisfaction with the amount of channels offered for communication. We cringe just thinking about...
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