Avaya ANAV

Avaya ANAV

Avaya ANAV

ANAV is a single application that supervisors and managers can use to manage all of the multimodal, multimedia functions of the contact center. Layered onto Avaya Call Management System (CMS), ANAV harvests data from the various Avaya Customer Experience Management solutions to extend their rich functionality and provide greater insight into customer interests, expectations and actions.

By Vocalcom

Just How Viable is Kindle Fire's 'Mayday' Video Service?

For so long, the call center has been about the phone call and being able to dial out to receive help. Dealing with e-mail, pop-up chats and social media sites like Twitter and Facebook have been difficult enough for some consumers, let alone throwing video into the mix. For some, trying to work with new software and video cameras might...
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