Avaya ANAV

Avaya ANAV

Avaya ANAV

ANAV is a single application that supervisors and managers can use to manage all of the multimodal, multimedia functions of the contact center. Layered onto Avaya Call Management System (CMS), ANAV harvests data from the various Avaya Customer Experience Management solutions to extend their rich functionality and provide greater insight into customer interests, expectations and actions.

By Vocalcom

6 Ways to Foster Customer Loyalty

What makes customers loyal? Some companies may feel that achieving customer satisfaction through good service is enough. However, simply meeting customer expectations does not win loyalty these days, as many consumers leave average brands in search of companies that better meet their needs. To develop loyalty, customers must feel compelled to engage not once, but many times, with your brand....
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