Avaya Aura Contact Center and Proactive Outreach Manager

Avaya Aura Contact Center and Proactive Outreach Manager

Avaya Aura Contact Center and Proactive Outreach Manager

Learn more about the out of the box integration between Avaya Aura Contact Center and Proactive Outreach Manager. This solution offers a fully blended omnichannel agent experience offering unified inbound and predictive outbound interactions. This video also highlights how presence can be used by agents to boost first contact resolution with quick access to experts across the enterprise. Combine that with the automated multichannel capabilities of POM and Avaya Aura Experience Portal for a unique and differentiated customer experience.

By Vocalcom

Euro CRM Enjoys Success Thanks to Cost-Conscious Vocalcom Software

It all comes down to money. At least such was the case initially for France-based call center Euro CRM in its decision to purchase Vocalcom’s Hermes Cloud call center software. When Euro CRM—an expert in customer relations management—was founded 12 years ago, the fledgling call center was operating under the restraints of a limited budget. This is what initially prompted...
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