Avaya Aura Contact Center and Proactive Outreach Manager

Avaya Aura Contact Center and Proactive Outreach Manager

Avaya Aura Contact Center and Proactive Outreach Manager

Learn more about the out of the box integration between Avaya Aura Contact Center and Proactive Outreach Manager. This solution offers a fully blended omnichannel agent experience offering unified inbound and predictive outbound interactions. This video also highlights how presence can be used by agents to boost first contact resolution with quick access to experts across the enterprise. Combine that with the automated multichannel capabilities of POM and Avaya Aura Experience Portal for a unique and differentiated customer experience.

By Vocalcom

How to Provide Exceptional 24/7 Customer Service

In our digitally connected world, customers want to engage with brands whenever they need to. Many companies consider an omnichannel approach the solution to this problem, but there is one question that must be answered: Is your brand accessible 24/7? According to a recent study by West Unified Communications Services, 74% of the customers surveyed were frustrated that service was...
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