Avaya Aura Contact Center and Proactive Outreach Manager

Avaya Aura Contact Center and Proactive Outreach Manager

Avaya Aura Contact Center and Proactive Outreach Manager

Learn more about the out of the box integration between Avaya Aura Contact Center and Proactive Outreach Manager. This solution offers a fully blended omnichannel agent experience offering unified inbound and predictive outbound interactions. This video also highlights how presence can be used by agents to boost first contact resolution with quick access to experts across the enterprise. Combine that with the automated multichannel capabilities of POM and Avaya Aura Experience Portal for a unique and differentiated customer experience.

By Vocalcom

Strongest Business Advantages of Using Predictive Dialer Technology

There are plenty of business advantages surrounding the use of predictive dialer technology – an automated telephone dialing solution that simplifies and accelerates the process of making outbound calls. The technology is widely implemented in call centers that experience high volumes of calling or telemarketing or outbound sales firms. The predictive dialer has truly evolved from the old days of...
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