Avaya Canary Challenge Mini Bike Race

Avaya Canary Challenge Mini Bike Race

Avaya Canary Challenge Mini Bike Race

Avaya held our annual mini bike race on the top floor of the parking structure to raise funds for the Canary Challenge. The Canary Challenge raises funds for cancer research at Stanford Cancer Institute and Canary Center at Stanford for Cancer Early Detection.

By Vocalcom

The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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