Avaya Central i-tam takes the #IceBucketChallenge

Avaya Central i-tam takes the #IceBucketChallenge

Avaya Central i-tam takes the #IceBucketChallenge

The Central i-TAM team took the challenge! Video below

By Vocalcom

Three Ways Social Media is Displacing E-mail for Customer Service

There’s a lot to consider in today’s modern call center world. Between cloud, hosted and virtual call center technology, it can be hard to distinguish which solutions (and service strategies) are best for your business. If you’ve been considering either social media or e-mail, it might benefit you to take a closer look at the details of a recent Forrester...
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