Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services

Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services

Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services

Avaya’s Joe Manuele talks about the company’s product strategy of building an open collaboration platform, and how Avaya’s alliance with VMware provides the ultimate openness and flexibility in delivering enterprise-class Customer and Team Engagement Solutions in private, public and hybrid cloud scenarios. Check out this article by analyst Sheila McGee-Smith on No Jitter to learn more “Avaya Taps vCloud Air for 'Engagement' Service’ http://www.nojitter.com/post/240169516/avaya-taps-vcloud-air-for-engagement-service

By Vocalcom

What's on Your Customer's Call Center Wish List?

Any well-seasoned call center agent knows that it’s easy to think of customers in regards to the problems that they bring. It’s important to always remember that customers are people, too, and each one is unique—a fact that can lead to some of the more interesting and challenging aspects of the call center environment. Let’s take a look at a...
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