Avaya Communicator for Windows Quick Start Guide

Avaya Communicator for Windows Quick Start Guide

Avaya Communicator for Windows Quick Start Guide

Avaya Communicator for Windows brings all your communication modes together – messaging, audio, video and web collaboration. Whether you are working at your desk, in a boardroom, from a client’s office or the airport. It’s easy to engage with people for one-to-one conversations, team meetings and projects. This guide reviews Communicator for Windows key features so you can get started using the client right away.

By Vocalcom

6 Essential Tips for Achieving First Contact Resolution

Timely customer service should always be a top priority for companies. However, acting swiftly without compromising quality, personalized customer service can indeed be a challenge. First contact resolution, or FCR, is an important metric for many contact centers as it indicates just how successfully customer cases are being resolved in a single interaction. Here are six tips for achieving FCR...
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