Avaya Control Manager

Avaya Control Manager

Avaya Control Manager

Control Manager is a Web-based application that provides you with secure, economical, efficient, single-point management of contact center resources — from back-office operations, to self-service and agent-assisted customer interactions.

By Vocalcom

Five Ways to Accommodate Diversifying Employee Needs

We live in a diverse society today. Building a call center that is as diverse as your customer base can improve many aspects of your business, including morale, creative thinking, teamwork and respect. A commitment to diversity, however, requires successfully managing it. How are companies meeting the diverse needs of their employees today? Here are some ideas you can incorporate:...
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