Avaya Control Manager

Avaya Control Manager

Avaya Control Manager

Control Manager is a Web-based application that provides you with secure, economical, efficient, single-point management of contact center resources — from back-office operations, to self-service and agent-assisted customer interactions.

By Vocalcom

The Importance of Mobile Engagement in Developing Customer Relations

Increasing visibility and improving relationships is all about active engagement, which can be difficult in a world where the customer is constantly on the move. Thankfully, rapidly evolving technology has made this effort easier in this always-on, always-connected world. This is where an enterprise should practice mobile engagement, understanding that reaching out is as important, if not more, than being...
View Full Article