Avaya Control Manager

Avaya Control Manager

Avaya Control Manager

Control Manager is a Web-based application that provides you with secure, economical, efficient, single-point management of contact center resources — from back-office operations, to self-service and agent-assisted customer interactions.

By Vocalcom

Analysts Explain Why Unified Communications is Dominating the Contact Center

Anyone entrenched in the contact center space knows that the need for better communication and collaboration tools is a pressing one. But this is an “easier said than done” kind of situation, especially considering how rapidly new and improved technology and solutions emerge to the surface. It’s enough to make even the most skilled contact center manager’s palms a little...
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