Avaya Control Manager

Avaya Control Manager

Avaya Control Manager

Control Manager is a Web-based application that provides you with secure, economical, efficient, single-point management of contact center resources — from back-office operations, to self-service and agent-assisted customer interactions.

By Vocalcom

5 Ways to Deliver a Seamless Mobile Customer Experience

Modern-day customers are no longer limited to desktop searches for product information or long waits on the phone for customer service. Consumers nowadays are showing an increasing preference for researching products and making purchases on mobile devices, surpassing desktop use. Prosper Mobile Insights indicates that 81% of smartphone users have done product research from their phones with 50% eventually making...
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