Avaya Control Manager

Avaya Control Manager

Avaya Control Manager

Control Manager is a Web-based application that provides you with secure, economical, efficient, single-point management of contact center resources — from back-office operations, to self-service and agent-assisted customer interactions.

By Vocalcom

6 Tips for Building Customer Trust

When brands set the goal of delivering great customer service, many aim to increase customer loyalty and reduce churn. While this idea might make sense, one important one is often overlooked: Building customer trust is at the heart of winning their loyalty. Without trust, customers simply lack the confidence and excitement that can turn them into true brand advocates. So...
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