Avaya Engagement Development Platform: Enhanced Business Applications for Better Customer Experience

Avaya Engagement Development Platform: Enhanced Business Applications for Better Customer Experience

Avaya Engagement Development Platform: Enhanced Business Applications for Better Customer Experience

Engagement Development Platform Release 3.0 accelerates the momentum of Avaya's latest application development environment. With Snap-in capabilities like WebRTC, Real-time Speech, Context Store and Work Assignment, all accessible through the Engagement Designer interface, creating meaningful applications across UC and CC environments has never been easier.

By Vocalcom

7 Rules for Exceptional Customer Service

In today’s omnichannel world, brands and customers have more ways than ever to engage with one another. However, rapid advances in technology and the growing dominance of social media as a customer service platform means that brands are constantly challenged to stay current and competitive. According to Deloitte, 62% of companies view customer experience provided through contact centers as a...
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