Avaya Engagement Development Platform

Avaya Engagement Development Platform

Avaya Engagement Development Platform

Find out how the Avaya Engagement Development Platform can help businesses achieve their collaboration goals of embedding communications into business processes and enabling users to focus on their priorities instead of technologies that enable the flow of information.

By Vocalcom

The Importance of BYOD Security for Virtual Call Center Agents

As mobility rises in the customer service arena, call center managers need to keep both their mobile customers and employees satisfied with easy-to use, integrated solutions and applications. This is especially true in the case of the virtual call center, where the practice of bring-your-own-device (BYOD) continues to trend. Though this option opens up freedom for employees to work from...
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