Avaya Powers Effortless Engagement at Carlo's Bakery

Avaya Powers Effortless Engagement at Carlo's Bakery

Avaya Powers Effortless Engagement at Carlo's Bakery

Buddy Valastro’s New Jersey bakery, Carlo’s Bake Shop, has grown by leaps and bounds from its humble origins. Delicious, beautiful cakes, a charismatic TV presence, and a drive to engage with customers have contributed to the growth and success. And Avaya has helped Buddy scale how he engages every step of the way. Learn more: http://bit.ly/1QrixQ7

By Vocalcom

5 Ways to Deliver Optimum Omnichannel Customer Service

Many brands nowadays embrace a multichannel approach to customer engagement. However, merely being present on multiple channels does not ensure great customer experiences, as some channels are often not optimized for meaningful content or lack the consistent agent support customers look for. In this regard, the distinction between multichannel and omnichannel is significant: omnichannel customer service stands for true, consistent...
View Full Article