Avaya Powers Effortless Engagement at Carlo's Bakery

Avaya Powers Effortless Engagement at Carlo's Bakery

Avaya Powers Effortless Engagement at Carlo's Bakery

Buddy Valastro’s New Jersey bakery, Carlo’s Bake Shop, has grown by leaps and bounds from its humble origins. Delicious, beautiful cakes, a charismatic TV presence, and a drive to engage with customers have contributed to the growth and success. And Avaya has helped Buddy scale how he engages every step of the way. Learn more: http://bit.ly/1QrixQ7

By Vocalcom

Multichannel or Omnichannel: How Do You Best Serve Your Customers?

Delivering effective customer service means tailoring to the needs of the customer. In this day and age, companies are poised to reach more customers than ever before with the use of multichannel strategies, which allow consumers to make transactions through the channel of their choice such as chat, SMS, or social media, to name a few. Consumers continue to show...
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