Avaya Social Media Analytics

Avaya Social Media Analytics

Avaya Social Media Analytics

Social Media Analytics scans the social media feeds you select, searches for keywords you identify, and tracks conversations that matter to you. It pinpoints positive and negative posts on your products, your company, and your brand and then delivers them directly to your contact center, marketing department, public relations team, and other designated recipients.

By Vocalcom

Delivering the Optimal Customer Experience

Some people may think that customer service and customer experience are essentially the same. In truth, customer service focuses on delivering support to a customer, whereas customer experience considers the perspective of the customer—what it actually feels like to be on the receiving end of support. Customer experience is increasingly becoming a priority for businesses, with Forrester Research reporting that...
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