Avaya's Vincent Montelione has taken #ShowUsYourAvaya to a whole new level.

Avaya's Vincent Montelione has taken #ShowUsYourAvaya to a whole new level.

Avaya's Vincent Montelione has taken #ShowUsYourAvaya to a whole new level.

Avaya's Vincent Montelione has taken #ShowUsYourAvaya to a whole new level. Can you top this? Post your videos/photos on your favorite social media channel and tag them with #ShowUsYourAvaya! Thanks for the awesome video, Vince!

By Vocalcom

Robotic Process Automation and the Contact Centre

I attended a very interesting "round table" lunch recently hosted by Teleperformance. It was titled RPA and Making Customer Service Easy. I was intrigued. What was RPA? How had I missed it? After all, I hear about most new products or innovations that effect the Contact Centre. Had we invented a Robot that sat there 24x7 and answered each and...
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