Behind the Scenes at UL, Where Mayhem Matters

Behind the Scenes at UL, Where Mayhem Matters

Behind the Scenes at UL, Where Mayhem Matters

Experts at UL light fires, shoot bullets at glass, smash hairdryers, douse electronics in water, put foil in microwaves and more – all on purpose. That purpose? Safety. For 120 years, consumers have trusted that products with the UL mark have been rigorously tested. Companies trust UL to protect trade secrets. And now, UL trusts Microsoft to help carry that legacy of trust into a digital future. Learn more at http://news.microsoft.com/stories/people/ul.html

By Vocalcom

The Call Center Agents' Role in Handling Customer Complaints

The call center agent is a company’s first line of defense when it comes to solving customers’ problems. As such, they often bear the brunt of a customer’s frustration, despite the fact that they didn’t personally cause the problem. It’s their responsibility to do everything in their power to ensure that the customer is completely satisfied. The right call center software...
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