Best Digital Practices From A B2B Powerhouse

Best Digital Practices From A B2B Powerhouse

Best Digital Practices From A B2B Powerhouse

Raj Rao, Vice President of Global eTransformation at 3M, draws from the past five years of digital best practices from around 3M and shares advice with attendees on how to get in front of your C-Suite to get buy in and help your goals get accomplished.

By Vocalcom

That 'Unsuccessful' Customer Call Is More Important Than You Think

Every call center leader knows that not every client interaction is going to work out exactly as planned. Unfortunately, these interactions have been shown to even end in frustration and a negative experience on both the customer and the employee’s end (paying a quick visit to YouTube and listening to a sampling of nightmarish examples will prove this true). While...
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