Best Digital Practices From A B2B Powerhouse

Best Digital Practices From A B2B Powerhouse

Best Digital Practices From A B2B Powerhouse

Raj Rao, Vice President of Global eTransformation at 3M, draws from the past five years of digital best practices from around 3M and shares advice with attendees on how to get in front of your C-Suite to get buy in and help your goals get accomplished.

By Vocalcom

Part 1 - Turning Your Contact Center into More than Just a Cost Center

Today, application development and delivery professionals are feeling the pressure more than ever to continually reinvent their contact centers. It’s about redefining the idea of the contact center and what it can do while at the same time keeping functionality, performance and service uncompromised. This is especially true when considering the last point – customer service – as emphasis on...
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