Best Practices for SaaS Based Digital Ecosystems

Best Practices for SaaS Based Digital Ecosystems

Best Practices for SaaS Based Digital Ecosystems

Forrester's Liz Herbert highlights recommendations for building successful customer focused digital ecosystems at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Teaching Compassion to Achieve Satisfactory Call Resolution

There’s nothing that calms an upset customer more than genuine compassion. For instance, “I’m so sorry that happened to you” or “I apologize, let me take care of that for you” can oftentimes be the remedy to a fuming person on the other end of the line. Call center reps must have a thick skin because they deal with rejection...
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