Best Practices for SaaS Based Digital Ecosystems

Best Practices for SaaS Based Digital Ecosystems

Best Practices for SaaS Based Digital Ecosystems

Forrester's Liz Herbert highlights recommendations for building successful customer focused digital ecosystems at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Software-as-a-Service Becoming a Top Customer Service Technology

Among the many call center solutions made available today, Software-as-a-Service (SaaS) is rising as one of today’s most popular, especially for delivering premium customer service. In fact, according to a recent whitepaper released by Forrester Research, nearly 70 percent of organizations are either currently using SaaS solutions for “horizontal business processes,” such as customer relationship management (CRM), or are preparing...
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