Best Practices Knowledge - an eGain Product Conversation

Best Practices Knowledge - an eGain Product Conversation

Best Practices Knowledge - an eGain Product Conversation

Linda Yeardley (eGain) discusses best practices she's learned over her years.

By Vocalcom

5 Ways to Optimize the IVR Experience

Automated service empowers customers by saving them time. When brands optimize their websites and apps through tools such as one-click checkout, quick access to frequently asked questions, and video tutorials, customers obtain the support they need without any human interaction. However, when it becomes necessary to speak to an agent or access personal information quickly, IVR, or interactive voice response,...
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