BollyX Fitness wins Most Innovative in HBS Alumni New Venture Competition

BollyX Fitness wins Most Innovative in HBS Alumni New Venture Competition

BollyX Fitness wins Most Innovative in HBS Alumni New Venture Competition

BollyX Fitness – the Bollywood workout—wins the Most Innovative category of the alumni new venture competition. The team is from the northeastern U.S. region. Team member: Minal Mehta (MBA 2011). More at: https://www.alumni.hbs.edu/events/nvc/Pages/default.aspx

By Vocalcom

Customer Loyalty is a Two-Way Street

In the contact center world, it’s easy for agents to become overly concerned about how customers view them. Are they doing too much? Not enough? Helpful? Unhelpful? It turns out, though, that customer/business interaction is a two-way street. Customers are less concerned with anything lacking during their interactions with you, but rather want more control over the entire the process...
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