bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

Interview with Adam Gould and Caitlin Jenkins from bpha about how it felt for them and their team to come 4th for Best Overall for Social Media category at the Top 50 gala dinner in October last year.

By Vocalcom

Cracking Down on Customer Churn

Customer retention is unquestionably a huge concern and one that should be under constant evaluation and scrutiny. For the call center manager, driving customer retention not only means boosting profit, but dodging the costly bullet of losing a customer to a competitor (as many veterans in the space know from experience, it’s cheaper to keep a client than to cultivate...
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