bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

Interview with Adam Gould and Caitlin Jenkins from bpha about how it felt for them and their team to come 4th for Best Overall for Social Media category at the Top 50 gala dinner in October last year.

By Vocalcom

Your Customers Give You Plenty of Data: Are You Using It?

Jack has the same problem every time he dials into a customer contact center. Since he struggles to speak English, he can’t always understand the customer representative or automated list being offered. Oftentimes, as a result, he finds himself hanging up or being connected to the wrong department. Needless to say, it’s an incredibly frustrating experience. So, imagine how good...
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