bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

bpha comes 4th Best Overall for Social Media at the Top 50 Gala Dinner

Interview with Adam Gould and Caitlin Jenkins from bpha about how it felt for them and their team to come 4th for Best Overall for Social Media category at the Top 50 gala dinner in October last year.

By Vocalcom

Social Media: A Core Business Element for Contact Center Success

Customer experience management is critical to a company’s success. A large part of this involves tailoring service programs to incorporate channels of communication based on individual customer’s preferences. One such channel is social media – and it’s becoming increasingly popular. In a recent survey commissioned by market research firm Aberdeen Group on trends impacting contact center services, it was found...
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