Brasil's Customer Festival 2014 Promo Video

Brasil's Customer Festival 2014 Promo Video

Brasil's Customer Festival 2014 Promo Video

2014 marked the 4th year of Brasil's Customer Festival being the leading loyalty marketing and business intelligence event. We had a great time, and we hope to see you there for next year's event! Visit the website here: http://www.terrapinn.com/customerbrasil

By Vocalcom

7 Tips for Improving Service Quality Management

When brands seek to refine their customer engagement strategy, a critical aspect is ensuring that contact center customer service operations are running smoothly. To achieve this, it is necessary to assess not only individual agent performance but also the quality management practices in place. Here are seven tips for improving service quality management in the contact center. Encourage agent feedback....
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