Brazil Global Immersion Experience: Team Whirlpool

Brazil Global Immersion Experience: Team Whirlpool

Brazil Global Immersion Experience: Team Whirlpool

Each January, all 900+ first-year MBA students from Harvard Business School travel to various locations worldwide to develop new product or service concepts for global business partners. Watch as a student team reflects on their experience working with Whirlpool in Sao Paulo, Brazil, as well as what they have to say about the power of field-based learning, the opportunity to apply classroom lessons to the real world, and what they will take away from the FIELD 2 experience. To learn more about the FIELD Method, visit: http://www.hbs.edu/mba/academic-experience/Pages/the-field-method.aspx

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Research continues to show that customers demand interactive, robust service through your website. For example, did you know that one in five shoppers prefer online chat over any other form of communication? It’s time to elevate call center managers’ awareness of the vast potential of servicing customers via your website. The first step you need to take is investing in...
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