Build 2015: Data Lake

Build 2015: Data Lake

Build 2015: Data Lake

Data Lake , Microsoft’s hyperscale data store optimized for big data analytic workloads.

By Vocalcom

Part 1 - 10 Quick, Need-to-Know Facts for Call Center Survival

Marshaling and making use of their call center’s resources is always at the top of any call executive’s mind. The day-to-day scheduling of call center agents, the timely answering of customer calls and the proper management of employee downtime, known as the “Intraday Management” of the call center, were the focus of questions put to call center executives to help...
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