Call Center Software

Build apps fast: Salesforce1 Platform Customer Stories

Hear from customers like Philips, Honeywell, and others how they’ve succeeded with the Salesforce1 Platform by building apps faster than ever before.

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Three Ways Social Media is Displacing E-mail for Customer Service

Posted in : Customer Experience November 27 2014

There’s a lot to consider in today’s modern call center world. Between cloud, hosted and virtual call center technology, it can be hard to distinguish which solutions (and service strategies) are best for your business. If you’ve been considering either social media or e-mail, it might benefit you to take a closer look at the details of a recent Forrester...

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