Building a Powerful Customer Journey

Building a Powerful Customer Journey

Building a Powerful Customer Journey

The unprecedented growth in technology has created a massive shift in the way we communicate to customers. It is important that brands create experiences that not only reaches the customer in every possible channel but also personalizes that journey. Only then can you break through the noise and build relationships that matter to your customer and, ultimately, your bottom line. Learn from Live Nation, TripIt, and American Apparel about the power of building a personalized customer journey.

By Vocalcom

The Relationship Between Agile and Multi-Channel Service

So much emphasis has been placed on strengthening multi-channel service within the contact center that some business execs are forgetting about the importance of providing agile service. Why is it important that they remember both? Because your customers want both…and they’re not willing to compromise. In fact, 89 percent of your customers are likely to consider your competition if they...
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