Building Matrix Reports

Building Matrix Reports

Building Matrix Reports

Matrix reports allow you to total both rows and columns of data. In this video we'll walk you through how to create a matrix report using the Salesforce report builder. We'll convert a summary report and guide you through every step. Please leave a comment, and share the video if you found it helpful!

By Vocalcom

Top Collaborative Features Your Outbound Call Center Strategy Needs for Success

Today’s sophisticated outbound call center strategy is much different from what is once was. Whereas agents once simply dialed a telephone number and left a voice message on a customer’s answering machine, there now exists a multitude of collaborative features to make this process more exciting, engaging and satisfactory for customers. Let’s take a look at some of the top...
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