Building Matrix Reports

Building Matrix Reports

Building Matrix Reports

Matrix reports allow you to total both rows and columns of data. In this video we'll walk you through how to create a matrix report using the Salesforce report builder. We'll convert a summary report and guide you through every step. Please leave a comment, and share the video if you found it helpful!

By Vocalcom

Fostering Customer Loyalty and Retention

In today's competitive world, companies need to use many strategies to deliver great customer service and attract new customers. The rise of the omnichannel opened the doors for new, creative tactics in customer service and marketing while also presenting the very modern challenge of keeping a brand image consistent across all channels. With a little forethought, companies can effectively retain...
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