Building Plug-Ins & Templates using SAP Web IDE

Building Plug-Ins & Templates using SAP Web IDE

Building Plug-Ins & Templates using SAP Web IDE

Learn how to build Plug-Ins & Templates from scratch and share it to other users. The plugin we are going to create will add a new functionality to the Tools menu. Furthermore we will explore the creation of a custom template in order to extend the existing SAP Fiori Starter template: this will be put it in a new template category.

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Top 10 Tips for Reducing Average Handling Time

Contact center agents have to strike a delicate balance when it comes to delivering excellent customer service. On one hand, quality should never be compromised and customer satisfaction is always top priority. However, time is of the essence for both companies and customers alike: it's costly for businesses when agents spend too much time with a single customer (especially on...
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