Building Plug-Ins & Templates using SAP Web IDE

Building Plug-Ins & Templates using SAP Web IDE

Building Plug-Ins & Templates using SAP Web IDE

Learn how to build Plug-Ins & Templates from scratch and share it to other users. The plugin we are going to create will add a new functionality to the Tools menu. Furthermore we will explore the creation of a custom template in order to extend the existing SAP Fiori Starter template: this will be put it in a new template category.

By Vocalcom

7 Essential Tips for Reducing Average Handling Time

Time plays a key role in customer service. Customers seek meaningful yet quick responses, while companies need to deliver quality experiences while avoiding long and costly service interactions. For this reason, average handling time, or AHT, is often considered an important metric to measure in the contact center, as agents strive to offer great customer service while keeping their interactions...
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