Business Process in Microsoft Dynamics CRM 2015

Business Process in Microsoft Dynamics CRM 2015

Business Process in Microsoft Dynamics CRM 2015

Business process flows are a great way to deliver guidance and implement best practices for your organization. In this short video Karan Srivastava serts up an example of how business process flows for a medical business. For more information, visit the CRM Customer Care Center - http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx Or, the CRM Help Center - http://www.microsoft.com/en-us/dynamics/crm-help-center/default.aspx

By Vocalcom

Voice Channel Still Dominates in Customer Service

With the numerous channels used for customer service these days, one might question if the traditional voice channel will one day become obsolete. Do customers really want to call for service instead of sending a quick tweet? Wouldn't a short email or text message yield a quicker answer? Customer service efficiency on any of these channels depends on a brand's...
View Full Article