Call Centre & Customer Management Expo 2013

Call Centre & Customer Management Expo 2013

Call Centre & Customer Management Expo 2013

This is it, thw big day has finally arrived and here we are at the Call Centre & Customer Management Expo 2013 at London's Olympia.

By Vocalcom

6 Tips for Positive Customer Service Communication

Modern customer experience has evolved beyond reactive service and putting customers on hold. These days, winning customer loyalty is all about giving them choices across many channels, saving them time, and delivering a personal touch that makes them feel appreciated. Indeed, in spite of all the new technologies that are making customer service more seamless and efficient, the human touch...
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