Call Centre & Customer Management Expo 2013

Call Centre & Customer Management Expo 2013

Call Centre & Customer Management Expo 2013

This is it, thw big day has finally arrived and here we are at the Call Centre & Customer Management Expo 2013 at London's Olympia.

By Vocalcom

The Importance of BYOD Security for Virtual Call Center Agents

As mobility rises in the customer service arena, call center managers need to keep both their mobile customers and employees satisfied with easy-to use, integrated solutions and applications. This is especially true in the case of the virtual call center, where the practice of bring-your-own-device (BYOD) continues to trend. Though this option opens up freedom for employees to work from...
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