Celebrating 10 years with our Director of Healthcare User Experience, Lorraine Chapman

Celebrating 10 years with our Director of Healthcare User Experience, Lorraine Chapman

Celebrating 10 years with our Director of Healthcare User Experience, Lorraine Chapman

Celebrating 10 years at Macadamian

By Vocalcom

5 Ways to Deliver Optimum Omnichannel Customer Service

Many brands nowadays embrace a multichannel approach to customer engagement. However, merely being present on multiple channels does not ensure great customer experiences, as some channels are often not optimized for meaningful content or lack the consistent agent support customers look for. In this regard, the distinction between multichannel and omnichannel is significant: omnichannel customer service stands for true, consistent...
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