CFO Dave Vellequette accepts the ALS #IceBucketChallenge

CFO Dave Vellequette accepts the ALS #IceBucketChallenge

CFO Dave Vellequette accepts the ALS #IceBucketChallenge

Avaya CFO Dave Vellequette accepts the ALS #IceBucketChallenge from the Avaya New Hire Sales Academy graduates today at our headquarters in Santa Clara, CA! To donate go to www.alsa.org

By Vocalcom

7 Ways to Optimize First Call Resolution KPIs

Of all the metrics measured in contact centers to improve customer service, first call resolution, or FCR, remains a frontrunner. Also known in today's omnichannel world as "first contact resolution," the principle of resolving a customer's issue quickly and thoroughly essentially defines great customer experience while further cutting costs and increasing efficiency for contact centers. However, when time is so...
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