Challenge Thinking. Lead Change

Challenge Thinking. Lead Change

Challenge Thinking. Lead Change

Forrester Research is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations. For more information, visit www.forrester.com

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Part 2 - Top 2013 Disaster Recovery Predictions

Call centers leveraging cloud telephony – including virtual or hosted call centers – enjoy maximized disaster recovery (DR) efforts. And businesses are rising to the cloud in astonishing numbers, especially when looking to protect private customer information. In fact, Gartner predicts that by the end of 2016, over 50 percent of all Global 1000 companies will have stored customer-sensitive data...
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