Chao Topping Off

Chao Topping Off

Chao Topping Off

The April 24, 2015 “topping off” ceremony for the new Chao Center on the HBS campus.

By Vocalcom

Partnering with the Right Stakeholders, Driving Transformation

Achieving a company transformation is no easy task. It requires everyone to work collaboratively toward a common goal, which means removing silos and building cross-functional teams. Whom should you collaborate with to achieve maximum transformation success in your call center? We suggest starting with a buy-in from the top (this includes the CEO and CFO, for the go-ahead and the...
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