Chao Topping Off

Chao Topping Off

Chao Topping Off

The April 24, 2015 “topping off” ceremony for the new Chao Center on the HBS campus.

By Vocalcom

Top 10 Customer Engagement Trends for 2016 - Part 2

As described in our previous blog post, contact centers are set to experience shifts in customer engagement strategy in 2016. Here are the remaining five trends to follow in the new year. Big data. With big data analytics, companies are able to analyze a mix of complex data sets from various sources to gain critical insights into customer behavior. This...
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