Chao Topping Off

Chao Topping Off

Chao Topping Off

The April 24, 2015 “topping off” ceremony for the new Chao Center on the HBS campus.

By Vocalcom

Empowering Your Call Center Agents Could Save You Millions

No matter how smart and self-sufficient the customer or how automated a technology in question may be, an inefficient agent can have a detrimental effect on any business. It is for this reason that empowering call center agents is a necessary step on the road to success. It doesn’t take much to know that the expectation of the customer is...
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