Chapter 1: Welcome and Corporate Overview - Salesforce World Tour New York Keynote - 11/19/14

Chapter 1: Welcome and Corporate Overview - Salesforce World Tour New York Keynote - 11/19/14

Chapter 1: Welcome and Corporate Overview - Salesforce World Tour New York Keynote - 11/19/14

Keith Block, Vice Chairman and President, Salesforce kicksoff Salesforce World Tour New York, recorded live on November 19, 2014.

By Vocalcom

The Rising Dominance of Messaging Apps for Customer Service

Customer service practices are always evolving, often due to new technologies that simplify and enhance the customer experience. Yet, with the hot new trend of conversational commerce, familiar names are surfacing as prime channels for customer engagement. The development of chat bots for customer service is certainly a technological advancement, but the platforms that host them are anything but new....
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