Chapter 2 - Industry Vision - Dreamforce 2014 Opening Keynote

Chapter 2 - Industry Vision - Dreamforce 2014 Opening Keynote

Chapter 2 - Industry Vision - Dreamforce 2014 Opening Keynote

Salesforce Chairman and CEO Marc Benioff introduces the Salesforce Customer Success Platform.

By Vocalcom

6 Social Customer Service Rules Your Brand Needs to Know

If your brand ever thought that social media was just a passing trend, think again. What began as a fun and innovative way to communicate with friends is now an essential business tool for delivering customer service. Here are six social customer service rules your brand needs to know—and follow—right now. Social customer service must be a priority As social media...
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