Chapter 2: Industry Vision - Salesforce World Tour New York Keynote - 11/19/14

Chapter 2: Industry Vision - Salesforce World Tour New York Keynote - 11/19/14

Chapter 2: Industry Vision - Salesforce World Tour New York Keynote - 11/19/14

Keith Block, Vice Chairman and President, Salesforce introduces the Customer Success Platform during the Salesforce World Tour New York.

By Vocalcom

5 Ways to Optimize the IVR Experience

Automated service empowers customers by saving them time. When brands optimize their websites and apps through tools such as one-click checkout, quick access to frequently asked questions, and video tutorials, customers obtain the support they need without any human interaction. However, when it becomes necessary to speak to an agent or access personal information quickly, IVR, or interactive voice response,...
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