Chapter 2: Industry Vision - Salesforce World Tour New York Keynote - 11/19/14

Chapter 2: Industry Vision - Salesforce World Tour New York Keynote - 11/19/14

Chapter 2: Industry Vision - Salesforce World Tour New York Keynote - 11/19/14

Keith Block, Vice Chairman and President, Salesforce introduces the Customer Success Platform during the Salesforce World Tour New York.

By Vocalcom

The Call Center is Here to Stay

When a customer has an urgent question or complaint, nothing is more irritating than reaching a voice recording, or in other words, being placed on hold. In fact, 79 percent of consumers prefer to speak to another person over the telephone over any other method of communication when trying to reach a customer service center. For this reason, phone support...
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