Chapter 4: Apps - Salesforce World Tour New York Keynote - 11/19/14

Chapter 4: Apps - Salesforce World Tour New York Keynote - 11/19/14

Chapter 4: Apps - Salesforce World Tour New York Keynote - 11/19/14

Mike Rosenbaum, EVP, Platform, Salesforce, shares a vision of how customers can build apps with Salesforce1 Platform with Lightning with a demonstration featuring Coca-Cola Germany.

By Vocalcom

What is a Web-Based Contact Center?

Everything is moving to the Internet today. The fact that consumers today prefer engaging over the Web is indisputable; every minute, over 630,000 GB of global IP data is transferred, and by 2015, the number of networked devices will be twice that of the global population. Of course, the contact center is shifting to reflect this proliferation of the Internet...
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