Chapter 4: Apps - Salesforce World Tour New York Keynote - 11/19/14

Chapter 4: Apps - Salesforce World Tour New York Keynote - 11/19/14

Chapter 4: Apps - Salesforce World Tour New York Keynote - 11/19/14

Mike Rosenbaum, EVP, Platform, Salesforce, shares a vision of how customers can build apps with Salesforce1 Platform with Lightning with a demonstration featuring Coca-Cola Germany.

By Vocalcom

6 Tips to Improve Call Quality Monitoring

Call quality monitoring is essential to the efficiency of a contact center. Given the high volume of customer service interactions on any given day, it’s critical to establish methods for analyzing and implementing best practices to both improve areas that need work and acknowledge the methods that are working well. Here are six essential tips for improving call quality monitoring...
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